AI reply agents
Every message answered in minutes, in your voice.
We build AI reply agents that read what comes into your inboxes, understand what the person wants, and either reply straight away or prepare a draft for your team to approve. They answer from your own information and pass anything unusual to a person.
- Typical timeline
- 2–4 weeks
- Pricing
- Fixed quote before work starts
- Ownership
- Runs in your accounts
- First step
- A free 30-minute call
The problem
Where the time goes today.
- 01
Shared inboxes fill up faster than the team can answer them.
- 02
Instagram and Facebook messages are missed or answered days later.
- 03
Google reviews go unanswered, including the unhappy ones.
- 04
The same questions are typed out by hand, slightly differently each time.
What we build
What you get.
- 01
Email reply agent
Sorts incoming email, answers routine questions and drafts replies to the rest for a person to check and send.
- 02
WhatsApp and social messages
Replies to WhatsApp, Instagram and Facebook messages from your own content, and hands over when needed.
- 03
Review replies
Drafts a thoughtful reply to each Google review, with negative ones flagged to a manager first.
- 04
Approval mode
Start with every reply approved by a person, then let the routine ones go out automatically once you trust them.
How it works
One workflow, step by step.
- 1Email arrivesIn your shared inboxTrigger
- 2AI reads and sorts itTopic, urgency, customerAutomated
- 3Checks your informationOrder, policy, help contentAutomated
- 4Drafts the replyIn your tone of voiceAutomated
- 5Approved and sentOr sent automatically, if routineYour team
Tools we use
The exact tools depend on what you already use. We recommend the simplest option that does the job.
- Gmail
- Outlook
- WhatsApp Business API
- Google Business Profile
- n8n
FAQ
Questions we get asked.
Will it send replies without anyone checking?
Only if you want it to. Most clients start with every reply drafted for approval, then let routine replies go automatically once they are happy with the quality.
Will the replies sound like us?
The agent is set up with your tone of voice, your standard answers and examples of good past replies, and you review samples before launch.
Can it reply to Google reviews?
Yes. It drafts a reply to each review. Negative reviews are flagged to a manager rather than answered automatically.
What happens with messages it does not understand?
They are passed to a person with a short note on why, and nothing is sent until someone deals with them.
The free call
Find out what your team could stop doing by hand.
Book a free 30-minute call. We'll look at one process together and tell you honestly whether it is worth automating.
- First 10 minutesYou walk us through one process that eats your team's time.
- Next 10 minutesWe map the steps and point out what can run on its own.
- Last 10 minutesYou get a straight answer: automate it, fix it first, or leave it.
Free. No obligation. No sales deck.