E-commerce & D2C
WhatsApp order-status assistant for a D2C brand
How we would take “where is my order?” messages off a small support team and answer them in seconds.
Read the projectE-commerce & D2C
Handle more orders without a bigger support and operations team.
As order volume grows, so do “where is my order” messages, return requests and stock checks. We automate the routine ones so your team can focus on the customers who need real help.
The problem
Where the time goes.
- 01
Support is flooded with order-status questions, especially during sales.
- 02
Returns and refunds are tracked in spreadsheets and chased by hand.
- 03
Stock runs out because nobody saw the numbers in time.
- 04
Orders, payments and courier data live in separate tools that do not agree.
Use cases
What we automate.
- 01
Order-status replies on WhatsApp
Customers get an instant, accurate update with a tracking link.
- 02
Returns and refund workflow
Requests are checked against your policy, approved or escalated, and tracked to completion.
- 03
Low-stock and reorder alerts
The right person is told before a best-seller runs out.
- 04
Daily sales and payout reconciliation
Store, payment gateway and courier figures compared automatically, with mismatches listed.
- 05
Abandoned cart and COD confirmation
Timed messages that recover orders and reduce failed deliveries.
How it works
One workflow, step by step.
- 1Customer requests a returnTrigger
- 2Checked against policyOrder date, item, conditionAutomated
- 3Pickup bookedWith your courierAutomated
- 4Edge cases reviewedBy your teamYour team
- 5Refund issued and loggedAutomated
Services
The services that fit.
- AI reply agentsAI that reads incoming emails, WhatsApp and social messages and reviews, then replies or drafts the reply for your team to approve.
- AI chatbots & agentsAnswer common questions and qualify leads on your website and WhatsApp, around the clock, and hand over to a person when needed.
- n8n & workflow automationWorkflows built in n8n, Make or Power Automate that connect the tools you already use, so work moves without anyone retyping it.
- CRM & lead-handling automationEvery enquiry is captured, routed to the right person and followed up on time.
Related work
The free call
Find out what your team could stop doing by hand.
Book a free 30-minute call. We'll look at one process together and tell you honestly whether it is worth automating.
- First 10 minutesYou walk us through one process that eats your team's time.
- Next 10 minutesWe map the steps and point out what can run on its own.
- Last 10 minutesYou get a straight answer: automate it, fix it first, or leave it.
Free. No obligation. No sales deck.